Lucent Technologies MERLIN LEGEND 5 manuels

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Lucent technologies MERLIN LEGEND 5 Manuel d'utilisateur (429 pages)

marque: Lucent-technologies | Catégorie: Accessoires pour bateaux | Taille: 3.46 MB |

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Table des matières

MERLIN LEGEND

1

Communications System

1

Release 5.0

1

System Manager’s Guide

1

Printed in USA Issue 1

2

Contents

3

Page iv

4

Page vi

6

Index IN–1

7

Page viii

8

Page ix

9

SAVE THESE INSTRUCTIONS

10

Release 4.1 Enhancements 0

11

Forward on Busy 0

12

Release 4.2 Enhancements 0

13

LEGEND Reporter Application 0

14

MERLIN LEGEND Reporter 0

14

Release 5.0 Enhancements 0

15

Basic Call Control 0

16

Screen Pop 0

16

HotLine Feature 0

17

Group Calling Enhancements 0

18

Most Idle Hunt Type 0

18

Delay Announcement Devices 0

18

MLX-5 and MLX-5D Telephones 0

20

Prior Releases: Features and

21

Enhancements 0

21

Appendix A, ‘‘

22

Release 4.0 Enhancements 0

23

Time-Based Option for

25

Overflow on Calling Group 0

25

About This Book

27

Terms and Conventions Used 0

28

Security 0

29

Related Documents 0

30

How to Comment on This Book 0

31

Read This First

32

Using This Guide 1

33

Related Guides 1

34

The System Planning Forms 1

35

Upgrading the System 1

36

Environmental Requirements 1

37

About the System

38

Background 2

39

Figure 2–1. The Local Loop

40

Telephone Equipment 2

41

Page 2-5Background

42

The Evolution of Switches 2

43

Page 2-7Background

44

Switching Methods 2

45

System Overview 2

46

Page 2-10System Overview

47

Figure 2–5. System Overview

48

Incoming Trunks 2

49

Figure 2–6. Incoming Trunks

50

NI-1 BRI

51

Modes of Operation 2

52

Components 2

55

Page 2-19Components

56

Page 2-20Components

57

Page 2-21Components

58

Features 2

59

Applications 2

59

PassageWay Telephony

60

CTI link

60

Figure 2–9. Applications

61

Programming the System 2

62

System Capacities 2

62

Auxiliary Components 2

63

Equipment and

64

Operations Reference

64

8 MLX (Digital) Telephones

65

System Components

68

Processor Module 3

69

PCMCIA Memory Card 3

70

Power Supply Module 3

71

Extension Jacks 3

72

Touch-Tone Receivers 3

73

100D Module 3

74

System Planning

75

Page 3-9Control Unit

76

800 NI-BRI Module 3

77

Table 3–1. Continued

80

Telephones 3

81

Page 3-15Telephones

82

MLX-28D 3

83

MLX-20L 3

83

Page 3-17Telephones

84

MLX-16DP 3

85

MLX-10D 3

86

MLX-10DP 3

86

MLX-10 3

87

MLX-5D 3

87

Page 3-21Telephones

88

Direct Station Selector 3

89

Page 3-23Telephones

90

Analog Multiline Telephones 3

91

Single-Line Telephones 3

92

Key Mode Line Buttons 3

93

Page 3-27Telephones

94

Behind Switch Mode 3

95

Operator Consoles 3

96

Queued Call Consoles 3

97

QCC Buttons 3

97

Backup On

98

Direct-Line Consoles 3

99

Adapters 3

100

Telephone Adapters 3

101

Multi-Function Module 3

101

WARNING:

101

Adjuncts 3

102

555-650-118

103

June 1997

103

Page 3-36Adjuncts

103

Loudspeaker Paging Systems 3

104

Dial Dictation 3

104

Fax Machines 3

104

Delay Announcements 3

105

Door Phone 3

105

Telephone Adjuncts 3

105

Modems 3

105

Headsets 3

105

Headpieces 3

106

Specialty Handsets 3

106

Message-Waiting Indicator 3

106

Data/Video Reference

107

ISDN terminal adapter

107

Videoconferencing Systems 3

108

Passive Bus 3

108

Summary 3

109

Cannot be connected to a QCC

110

Power-Related Hardware 3

112

System Auxiliary Power 3

113

Battery Backup Power 3

113

Telephone Power Units 3

113

Protection Accessories 3

113

Trouble Alarm 3

115

Power-Failure Alarm 3

115

Power-Failure DID Busy-Out 3

115

Features and Applications

117

Feature Finders 4

118

Page 4-3Features

119

Basic Calling and Answering 4

120

Page 4-5Features

121

Page 4-6Features

122

Page 4-7Features

123

Page 4-8Features

124

Page 4-9Features

125

Page 4-10Features

126

Page 4-11Features

127

Page 4-12Features

128

Page 4-13Features

129

Feature

130

Reference

130

Programming

131

Page 4-16Features

132

Customizing Phones 4

133

Page 4-18Features

134

Messaging 4

135

Page 4-20Features

136

Page 4-21Features

137

Timekeeping 4

138

Page 4-23Features

139

Page 4-24Features

140

Page 4-26Features

142

Page 4-27Features

143

Page 4-29Features

145

Page 4-30Features

146

Page 4-31Features

147

Feature Descriptions 4

148

Covering Calls 4

148

Sharing Lines 4

149

Forward and Follow Me 4

149

Pickup 4

150

Coverage 4

150

Cover Sales

151

Cover Juan

151

Primary Coverage

151

Secondary

151

Coverage

151

Direct Voice Mail 4

152

Feature Reference

153

Summary 4

154

Page 4-39Features

155

Calling Restrictions 4

156

SECURITYlALERT:

157

Allowed/Disallowed Lists 4

159

Page 4-45Features

161

Authorization Codes 4

162

Security 4

163

Dialing Features 4

164

Calling Groups 4

165

Group Features 4

165

Night Service Groups 4

166

Page 4-51Features

167

Other Groups 4

168

Data Communications 4

168

Remote Access 4

169

Account Codes 4

170

Applications 4

171

Summary of Applications 4

172

Page 4-57Applications

173

System Programming

174

Voice Messaging Systems 4

176

Page 4-61Applications

177

Page 4-63Applications

179

Putting the System to Work

181

Scenario 1: A Small Office 5

182

System Description 5

184

Staff Needs 5

188

Executive Staff 5

189

Secretarial Staff 5

190

Other Needs 5

192

Equipment 5

194

Calling Restrictions 5

201

General Needs 5

204

Connectivity 5

204

Cost-Effective Calling 5

204

Customer Service 5

205

Work Group Needs 5

205

Individual Needs 5

207

General 5

208

Work Groups 5

210

Individuals 5

212

Optimizing Your System 5

213

System Requirements 5

216

Intuity CONVERSANT 5

216

Caller ID 5

217

Managing the System

219

Using the Task Descriptions 6

220

Using Detailed Procedures 6

221

Types of Programming 6

223

Programming Screens 6

224

Information Screens 6

224

Menu Selection Screens 6

225

Data Entry Screens 6

225

System Programming Menu 6

226

Idle States 6

229

Forced Idle Reminder Tones 6

231

System Programming Console 6

231

Console Buttons 6

232

Console Overlay 6

233

Console and DSS Lights 6

234

Console Lights 6

234

DSS Lights 6

234

Exiting System Programming 6

235

Main menu Menu

236

Normal call

236

Types of PC Connections 6

237

and press

238

Modem Connections 6

239

Page 2 ( )

245

List Feature ( ) to

246

SA/ICOM Voice‡

248

SA/ICOM Originate Only‡

248

System Speed Dial

248

Transfer†

248

Using Reports 6

251

Page 6-34Using Reports

252

Printing SMDR Reports 6

253

To print all other reports:

254

To save report on disk:

254

To view report:

254

Planning Guidelines 6

255

Backing Up the System 6

256

Adding an Extension 6

257

Page 6-40Adding an Extension

258

Moving an Extension 6

259

Removing an Extension 6

260

Programming Instructions 6

262

→More→More→HotLine→Dial ext

264

→Enter→Exit→Exit

264

→ → → →Type ext. no.→ →

264

Changing Trunk-to-Trunk

266

Transfer Status 6

266

Continued on next page

269

Adding/Removing a Line 6

274

Adding Operator Features 6

281

Console Procedure

286

Revising Allowed Lists 6

287

→Drop→Dial no.→Enter→Exit

289

→Type no.→ →

289

Revising Disallowed Lists 6

290

*67*705551212

291

5551212*67*705553131

291

Assigning Disallowed

293

Lists to Extensions 6

293

Changing Group

294

Coverage Assignments 6

294

Revising Night Service

296

Group Assignment 6

297

Revising Night Service with

298

Coverage Control 6

298

Changing Trunk Labels 6

301

Adding a CTI Link 6

306

CAUTION:

307

Removing a CTI Link 6

310

→CTI Link→Extension→Delete→

311

→ → → → →

311

Page 6-94Removing a CTI Link

312

Learning More

313

Ordering and Availability 7

314

System Reference Guides 7

314

Common Elements 7

315

Feature Reference 7

316

Contents and Organization 7

317

Entries 7

317

Appendixes 7

318

Special Tools 7

318

Using This Guide 7

319

System Programming 7

319

User and Operator Guides 7

321

Data/Video Reference 7

323

Calling Supervisor’s Guide

324

Troubleshooting the System

333

All Phones Are Dead

334

(No Dial Tone or Lights) 8

334

Some Phones Are Dead

335

Phone Does Not Ring 8

340

DLC Console Not

343

Ringing for Incoming Calls 8

343

QCC Console Not Ringing

344

Completed Call 8

345

Cannot Transfer Call after

346

Answer on an Outside Line 8

346

Night Service Not Working 8

347

Calls Not Going to Coverage 8

352

Programmed Button Fails 8

353

Reminder Messages

354

Calling Group Members

356

Not Receiving Calls 8

356

Receiving Screen Pop 8

358

Secondary Announcements Not

359

Playing as Programmed 8

359

Customer Support Information

363

Canadian Department of

364

Communications (DOC)

364

Interference Information 1

364

FCC Notification and

364

Repair Information 1

364

Installation and

365

Operational Procedures 1

365

DOC Notification and

367

Canada et la réparation 1

368

Model 511A Control Unit

369

Security of Your System:

370

Preventing Toll Fraud 1

370

Toll Fraud Prevention 1

371

General Security Measures 1

372

Preventive Measures 1

372

Access Feature 1

376

Other Security Hints 1

377

Educating Operators 1

378

Detecting Toll Fraud 1

378

Establishing a Policy 1

378

Choosing Passwords 1

380

Physical Security 1

380

Limiting Outcalling 1

380

Limited Warranty and

381

Limitation of Liability 1

381

Remote Administration

382

About Telecommunications

385

Transmission Facilities 2

387

Telstar I

388

B-channels

388

Switching Equipment 2

389

Page B-6Switching Equipment

390

Page B-7Switching Equipment

391

Signaling 2

392

Telephone Numbering Plans 2

393

Page B-10Signaling

394

System Capacities

395

Allowed/Disallowed Lists

396

Automatic Route Selection

396

Callback

396

Page C-3

397

Page C-4

398

Page C-5

399

Constraining Factors 3

400

Page C-7

401

Page C-8

402

System Planning Forms

403

Page D-2

404

Page D-3

405

Unit Cover

406

Installing the Top Cover 5

407

Top cover

408

Numerics

410

Page IN-2

411

Page IN-3

412

Page IN-4

413

Page IN-5

414

Page IN-6

415

Page IN-7

416

Page IN-8

417

Page IN-9

418

Page IN-10

419

Page IN-11

420

Page IN-12

421

Page IN-13

422

Page IN-14

423

Page IN-15

424

Page IN-16

425

Page IN-18

427

Page IN-19

428

Page IN-20

429

MERLIN LEGEND 6 Manuel d'utilisateur Anglais

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Lucent Technologies MERLIN LEGEND 6 User Manual, 472 pages

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