Lucent Technologies MERLIN LEGEND 6 manuels

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Lucent technologies MERLIN LEGEND 6 Manuel d'utilisateur (472 pages)

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Table des matières

MERLIN LEGEND

1

Communications System

1

Printed in USAIssue 1

2

Contents

4

3 System Components 3–1

5

6 Managing the System 6–1

5

7 Learning More 7–1

6

Page vii

7

C System Capacities C–1

8

D System Planning Forms D–1

8

GL Glossary GL-1

8

IN Index IN–1

8

6 Managing the System 6–1

10

2 About the System 2–1

11

3 System Components 3–1

11

7 Learning More 7–1

12

C System Capacities C–1

13

D System Planning Forms D–1

13

Page xiv

14

Page xv

15

SAVE THESE INSTRUCTIONS

16

Release 6.0 Enhancements 0

17

Group Calling Enhancements 0

19

Queue Control 0

19

Prompt-Based Overflow 0

20

Authorization Codes and

21

Remote Call Forwarding 0

21

Prior Releases: Features and

23

Enhancements 0

23

Testing Outgoing Trunks 0

25

Release 4.0 Enhancements 0

26

Support for T1 Switched 56

27

Digital Data Transmission 0

27

Forwarding Delay Option 0

27

Time-Based Option for

28

Overflow on Calling Group 0

28

Release 4.1 Enhancements 0

29

Forward on Busy 0

30

Release 4.2 Enhancements 0

31

LEGEND Reporter Application 0

32

MERLIN LEGEND Reporter 0

32

Release 5.0 Enhancements 0

33

Basic Call Control 0

34

Screen Pop 0

34

HotLine Feature 0

35

Most Idle Hunt Type 0

36

Delay Announcement Devices 0

36

MLX-5 and MLX-5D Telephones 0

38

About This Book

39

Terms and Conventions Used 0

40

Security 0

41

Related Documents 0

42

How to Comment on This Book 0

43

Read This First 1

45

Using This Guide 1

46

Related Guides 1

47

The System Planning Forms 1

49

Upgrading the System 1

50

Environmental Requirements 1

50

About the System 2

53

Background 2

54

Telephone Company

55

Central Office

55

Customer

55

Premises

55

Telephone Equipment 2

56

Page 2-5Background

57

The Evolution of Switches 2

58

Page 2-7Background

59

Switching Methods 2

60

System Overview 2

61

Page 2-10System Overview

62

Figure 2–5. System Overview

63

Incoming Trunks 2

64

Figure 2–6. Incoming Trunks

65

NI-1 BRI

66

B-channels

66

Page 2-15Incoming Trunks

67

Modes of Operation 2

68

Table 2–1. Modes of Operation

69

Components 2

70

Page 2-19Components

71

Page 2-20Components

72

Page 2-21Components

73

Features 2

74

Applications 2

74

PassageWay Telephony

75

CTI link

75

Figure 2–9. Applications

76

Programming the System 2

77

System Capacities 2

77

Auxiliary Components 2

78

Equipment and

79

Operations Reference

79

008 MLX

80

8 MLX (Digital) Telephones

80

PROCESSOR

80

System Components 3

83

Processor Module 3

84

PCMCIA Memory Card 3

85

Power Supply Module 3

86

Extension Jacks 3

87

Touch-Tone Receivers 3

88

100D Module 3

89

Call-by-Call

90

Service Selection

90

800 NI-BRI Module 3

92

8 Analog Telephones (ATL)

93

Page 3-12Control Unit

94

Page 3-13Control Unit

95

Telephones 3

96

Page 3-15Telephones

97

MLX-28D 3

98

MLX-20L 3

98

Page 3-17Telephones

99

MLX-16DP 3

100

MLX-10D 3

101

MLX-10DP 3

101

MLX-10 3

102

MLX-5D 3

102

Line Buttons (5)

103

Display Buttons (4)

103

Display Screen

103

Message Light

103

Direct Station Selector 3

104

555-660-118

105

February 1998

105

Page 3-23Telephones

105

Analog Multiline Telephones 3

106

Single-Line Telephones 3

107

Key Mode Line Buttons 3

108

Page 3-27Telephones

109

Behind Switch Mode 3

110

Page 3-29Telephones

111

Operator Consoles 3

112

QCC Buttons 3

113

Direct-Line Consoles 3

114

Feature

115

Reference

115

Adapters 3

116

General Purpose Adapter 3

117

Adjuncts 3

118

Loudspeaker Paging Systems 3

119

Dial Dictation 3

120

Fax Machines 3

120

Delay Announcements 3

120

Door Phone 3

120

Telephone Adjuncts 3

121

Modems 3

121

Headsets 3

121

Headpieces 3

121

Page 3-40Adjuncts

122

Data/Video Reference

123

ISDN terminal adapter

123

Videoconferencing Systems 3

124

Passive Bus 3

124

Summary 3

125

Cannot be connected to a QCC

126

Power-Related Hardware 3

128

Power Accessories 3

129

System Auxiliary Power 3

129

Battery Backup Power 3

129

Telephone Power Units 3

129

Protection Accessories 3

130

CAUTION:

130

Off-Premises Range Extender 3

130

Features and Applications 4

133

Feature Finders 4

134

Page 4-3Features

135

Basic Calling and Answering 4

136

Page 4-5Features

137

Page 4-6Features

138

Page 4-7Features

139

Page 4-8Features

140

Page 4-9Features

141

Page 4-10Features

142

Page 4-11Features

143

Page 4-12Features

144

Page 4-13Features

145

Page 4-14Features

146

Programming

148

Page 4-17Features

149

Customizing Phones 4

150

Page 4-19Features

151

Messaging 4

152

Page 4-21Features

153

Page 4-22Features

154

Timekeeping 4

155

(Non-Networked Systems)

156

Page 4-27Features

159

Page 4-28Features

160

Page 4-30Features

162

Page 4-32Features

164

Page 4-33Features

165

Feature Descriptions 4

166

Covering Calls 4

166

Sharing Lines 4

167

Forward and Follow Me 4

167

Page 4-36Features

168

Pickup 4

169

Coverage 4

169

Page 4-38Features

170

Page 4-39Features

171

Direct Voice Mail 4

172

Summary 4

173

Page 4-42Features

174

Page 4-43Features

175

Calling Restrictions 4

176

SECURITYlALERT:

177

Allowed/Disallowed Lists 4

178

Page 4-47Features

179

Feature Reference

180

Authorization Codes 4

182

Security 4

183

Dialing Features 4

184

Group Features 4

185

Calling Groups 4

185

Page 4-54Features

186

Night Service Groups 4

187

Other Groups 4

188

Data Communications 4

188

Page 4-57Features

189

Remote Access 4

190

Account Codes 4

190

Feature Reference, System

191

System Programming

191

Applications 4

192

Summary of Applications 4

193

System Programming

194

Page 4-63Applications

195

Voice Messaging Systems 4

196

Page 4-65Applications

197

Page 4-66Applications

198

Page 4-68Applications

200

Page 4-70Applications

202

Putting the System to Work 5

203

Scenario 1: A Small Office 5

204

System Description 5

207

Staff Needs 5

210

Executive Staff 5

211

Secretarial Staff 5

212

Other Needs 5

214

Equipment 5

216

Calling Restrictions 5

223

Optimizing Your System 5

224

Group Videoconferencing 5

225

System Requirements 5

227

Intuity CONVERSANT 5

228

Caller ID 5

229

Managing the System 6

231

Using the Task Descriptions 6

232

Using Detailed Procedures 6

233

Types of Programming 6

235

Programming Screens 6

236

Information Screens 6

236

Menu Selection Screens 6

237

Data Entry Screens 6

237

System Programming Menu 6

238

Idle States 6

241

Forced Idle Reminder Tones 6

243

System Programming Console 6

243

Console Buttons 6

244

Console Overlay 6

246

Console and DSS Lights 6

246

Console Lights 6

246

DSS Lights 6

247

Exiting System Programming 6

248

Types of PC Connections 6

250

and press

251

Modem Connections 6

252

Using Reports 6

264

Page 6-35Using Reports

265

Printing SMDR Reports 6

266

→ → →Select trunk type→

267

→ →More→ →Dial ext

267

→ →Select report→

267

→ → → →Type ext. no.→ →

268

→ →Select report→ →select

268

Backing Up the System 6

269

Adding an Extension 6

270

Planning Guidelines 6

271

Page 6-42Adding an Extension

272

Moving an Extension 6

273

Removing an Extension 6

274

Programming Instructions 6

276

→More→More→ →Dial ext

278

→ → → →Type ext. no.→ → →

278

Changing Trunk-to-Trunk

279

Transfer Status 6

279

→More→More→ →Toggle

281

Continued on next page

282

Adding/Removing a Line 6

287

Adding Operator Features 6

294

Revising Allowed Lists 6

301

*67*705551212

302

5551212*67*705553131

302

→Drop→Dial no.→ →

303

→Type no.→ →

303

Revising Disallowed Lists 6

304

Assigning Disallowed

306

Lists to Extensions 6

306

Changing Group

307

Coverage Assignments 6

307

Revising Night Service

309

Group Assignment 6

310

Revising Night Service with

311

Coverage Control 6

311

→ → or →

313

→ → or → →

313

Changing Trunk Labels 6

314

Adding a CTI Link 6

319

→ → → →select from

321

Removing a CTI Link 6

323

→ → → → →

324

→ → → → →

324

Learning More 7

325

Ordering and Availability 7

326

System Reference Guides 7

326

Equipment and Operations

327

System Planning

327

Common Elements 7

328

Feature Reference 7

329

Contents and Organization 7

330

Entries 7

330

Appendixes 7

331

Special Tools 7

332

Using This Guide 7

332

System Programming 7

332

User and Operator Guides 7

335

Page 7-12Guides

336

Data/Video Reference 7

337

Troubleshooting the System 8

347

All Phones Are Dead

348

(No Dial Tone or Lights) 8

348

Some Phones Are Dead

349

WARNING:

350

Phone Does Not Ring 8

354

Page 8-9Phone Does Not Ring

355

DLC Console Not

357

Ringing for Incoming Calls 8

357

QCC Console Not Ringing

358

Completed Call 8

359

Cannot Transfer Call after

360

Answer on an Outside Line 8

360

Night Service Not Working 8

361

Calls Not Going to Coverage 8

366

Programmed Button Fails 8

367

Reminder Messages

368

Calling Group Members

370

Not Receiving Calls 8

370

Receiving Screen Pop 8

373

Secondary Announcements Not

373

Playing as Programmed 8

373

Support Telephone Number 1

377

(FCC) Electromagnetic

377

Interference Information 1

377

Canadian Department of

378

Communications (DOC)

378

Interference Information 1

378

FCC Notification and

378

Repair Information 1

378

Installation and

379

Operational Procedures 1

379

DOC Notification and

381

Canada et la réparation 1

382

Security of Your System:

385

Preventing Toll Fraud 1

385

Toll Fraud Prevention 1

386

General Security Measures 1

387

Preventive Measures 1

387

Access Feature 1

391

Other Security Hints 1

392

Educating Operators 1

393

Detecting Toll Fraud 1

393

Establishing a Policy 1

394

Choosing Passwords 1

395

Physical Security 1

395

Limiting Outcalling 1

395

Limited Warranty and

396

Limitation of Liability 1

396

Remote Administration

397

About Telecommunications 2

399

Transmission Facilities 2

401

Telstar I

402

Switching Equipment 2

403

Page B-6Switching Equipment

404

Page B-7Switching Equipment

405

Signaling 2

406

Signal Transmission 2

407

Telephone Numbering Plans 2

408

System Capacities 3

409

Allowed/Disallowed Lists

410

Automatic Route Selection

410

Callback

410

Page C-3

411

Page C-4

412

Page C-5

413

Constraining Factors 3

414

Page C-7

415

Page C-8

416

System Planning Forms 4

417

Page D-2

418

Page D-3

419

Page D-4

420

Removing/Reinstalling the

421

Control Unit Cover 5

421

Installing the Top Cover 5

422

Top cover

423

Installing the Front Cover 5

424

Glossary

425

Glossary 5

425

Page GL-2

426

Page GL-3

427

Page GL-4

428

Page GL-5

429

Page GL-6

430

Page GL-7

431

Page GL-8

432

Page GL-9

433

Page GL-10

434

Page GL-11

435

Page GL-12

436

Page GL-13

437

Page GL-14

438

Page GL-15

439

Page GL-16

440

Page GL-17

441

Page GL-18

442

Page GL-19

443

Page GL-20

444

Page GL-21

445

Page GL-22

446

Page GL-23

447

Page GL-24

448

Page GL-25

449

Page GL-26

450

Page GL-27

451

Tie trunk

452

Numerics

453

Page IN-2

454

Page IN-3

455

Page IN-4

456

Calling Supervisor’s Guide

456

Page IN-5

457

Page IN-6

458

Page IN-7

459

Page IN-8

460

Page IN-9

461

Page IN-10

462

Page IN-11

463

Page IN-12

464

Network Reference

464

Page IN-13

465

Page IN-14

466

Page IN-15

467

Page IN-16

468

Page IN-17

469

Page IN-18

470

Page IN-19

471

Page IN-20

472

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